To cancel an order that is Pending Fulfillment, head over to the Orders module by using the Skubana toolbar on the upper part of the screen.
- On the Search/Filter By panel, click the ( Pending Fulfillment ) menu and select a sub-item.
- On the Orders panel, select the order to be canceled.
Click the [ Edit ] button, then Cancel Order.
- On the Cancel Orders window, select the reason for cancellation from the list.
- Check the ( Notify sales channel? ) box to let Skubana cancel the order on your sales channel as well, then click the [ Yes - Cancel Order ] button to confirm the cancellation.
NOTE: Canceled orders can no longer be restored if the sales channel is notified of the cancellation.