In order to print shipping documents for UPS shipments, you first must have added UPS as a shipping provider in your Extensiv Order Manager account. You can find instructions on that process here.

UPS allows for both requesting UPS-generated forms as well as uploading of customs documents.

Documents Extensiv Order Manager supports:

  • Commercial Invoice: Automatically generated. You also have the option to upload one.

  • CN22: Automatically generated. Will override a commercial invoice request as CN22 is used instead of a commercial invoice. You cannot upload a custom form.

  • Certificate of Origin: You have the option to either request UPS to generate this form or to upload your own form.

  • NAFTA Certificate of Origin: You have the option to either request UPS to generate this form or to upload your own form.

The UPS options described below are all set in the Customs tab of the Order Edit window in the Orders module, which you open by clicking the order number hyperlink of any given customer order.

Requesting UPS to Generate Documents

Extensiv Order Manager will automatically generate a commercial invoice for any international shipments unless a user manually changes that menu option to "Upload Custom". The commercial invoice will be available when printing the shipping label for the order. In certain cases (like military addresses and international shipments under 4 lbs.) the commercial invoice and label will be replaced with a dual CN22/Label label. Otherwise, any remaining document options listed in the available ETD documents list for UPS international shipments can be requested to be generated by UPS and will be produced at the same time the label is requested.

Seen Here: The view of the Customs tab when you click the Configure ETD Documents button.

Uploading Customs Documents

In order to upload your own customs documents for UPS shipments, you will need to enroll in Paperless Invoicing under your account settings at by editing the Account that you are using for shipping.

In the Edit My Preferences section, you can enable the uploading of your own documents, as well as set defaults for the Certificate of Origin (including the signature and letterhead images). In general, it is advised that you reach out to your UPS account manager for any questions about the specific services, features, and options available at

In Extensiv Order Manager, there is nothing you need to do to configure UPS ETD. If your account is eligible to support ETD, then it will allow the uploading of customs documents without issue. If it is not eligible, UPS will respond with an error saying as much.

To upload customs documents, you can open the Configure ETD Documents window in the Processing tab when editing an order. Select the document type you want to upload, select Upload Custom from the dropdown menu, then click the Select Document button to choose the file to upload from your computer.

When you click the Save button with a customs document uploaded, Extensiv Order Manager will make a request to UPS to save it. Later, when you ship the order, if there is any issue, Extensiv Order Manager will produce an error message notifying you of the issue and will automatically attempt to refund or void the shipment.

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