Orders that are not processed through Extensiv Order Manager's Shipping module need to be manually marked as shipped. This feature can also be used for orders of digital products that do not need to have a physical shipment sent. You can make this edit on orders individually or in bulk.

NOTE: Orders in Unresolved, Pending Multi-Channel Fulfillment, Shipped, On Hold, or Cancelled status cannot be marked as shipped.

In addition, Extensiv Order Manager's External Shipment Import feature offers an alternative method, one that requires you to configure the name mappings for your sales channels and shipping carriers. To learn more about using the External Shipment Import feature to mark items as shipped in bulk, see Importing External Shipments.

To manually mark an order as Shipped, follow the steps below:

1. Go to the Orders Module.

2. By default, the Orders Module displays the orders that are awaiting shipment. Select the order you want to mark as shipped using the checkboxes in the left-most column. To Bulk Mark as Shipped, select more than one order. To select all orders, select the topmost checkbox, in the Column Type row.

If the orders are Awaiting Dropship or Awaiting 3PL Export, click the corresponding status on the Search/Filter pane on the left, then select the orders to be marked as shipped.

3. Go to the Edit dropdown menu and click Mark 'Shipped.'

4. On the Create External Shipments window, enter the tracking number and shipping carrier for the selected order, select either Yes or No to indicate whether you want to notify the customer and update the channel where the order is from, then enter the ship date. The tracking number and shipping carrier can be valid values or artificial, the choice is up to you. If you use an artificial tracking number, you may not want to choose to update the customer or channel.

To update multiple orders with the same values, populate the fields in the Bulk Selection row and all orders will automatically update with those bulk options. To input an Artificial Tracking Number specifically to apply to all orders here, enter the tracking number value, then click the triangle icon adjacent to that field as seen below.

Required Values: Tracking Number, Shipping Carrier, Notify Customer, Update Channel

5. Click Mark 'Shipped' to update the order(s) status to Shipped.

Did this answer your question?