When shipping internationally, customs forms need to be as accurate as possible to ensure your shipment(s) successfully go through a customs inspection in the country of destination. Specific information must be included on the document, such total weight of the shipment. Total weight is verified in Order Info and Product Info.
It's common to see the error message "Weight cannot be less than the total customs item weight", which indicates a weight discrepancy. The package weight listed in the "Product Basic Info" must be greater than or equal to the total weight of the package in the "Customs Declarations" line items. If the package weight is too low, then this error will be returned.
To correct this error, you will need to verify and edit a few fields on the Order Info page.
Verify and update the Weight in the "Customs Declarations" section. If there are multiple line items, the weight of each item can be adjusted individually.
Verify and update the package Weight in the "Order Fulfillment" section. If the contents are packed, weigh the package to see if it weighs as much as the "Customs Declarations" weight. If the package is not packed, determine the weight of the packing materials. Calculate the package weight by adding this to the "Customs Declarations" weight.
The following sections will walk you through these steps.
How to: Edit individual line item weights in the Customs section
Click on your Order Number.
2. Go to the Customs tab.
3. Click the entry under Weight (oz) to change the weight value.
4. Hit Save.
How to: Edit the package shipment weight
In the Orders Module, select the order from the list.
2. Within the Order Fulfillment Section, to the right hand side of the page, locate the Measurements field.
3. Type in the correct weight. Hit Save