Our Shopify cancellation webhook integration will allow your Shopify order in Skubana to automatically cancel when the original order is cancelled in Shopify. 

To set up the Cancellation Webhook:

  • ⚠️ WARNING: Webhooks are not retroactive, so if they were not configured properly at the time of an event in Shopify, the event will not apply in Skubana.

  • ⚠️ WARNING: If you fail to finish setting up the Cancellation options in Skubana for this webhook, it will not apply whatsoever.

  • ⚠️ NOTE: Any new Shopify store created on or after June 3, 2021, will utilize the API / Auto-Subscribing Webhooks method. This method would allow you to skip the Shopify-side action items described below and simply follow the Skubana-side actions, minus the Signature.

  • Any previously existing Shopify stores that did not have that method turned on for their Shopify store can have it enabled by contacting your Account Manager or Skubana Support to enable this functionality for a specific Shopify channel(s). This feature will not apply to your account overall, it must be enabled on a channel-basis. So be sure to be specific in your request. As of April 2021, Skubana added the ability to choose to set up webhooks via API / Auto-Subscribing Webhooks as opposed to the older method described below. See this article for details and directions.

  • Log into your Shopify store > go to Settings > Notifications

  • Scroll down to the bottom where the “Create webhook” button is and click it

Add the Cancellation webhook

After saving the webhook in Shopify:

  • Copy the signature (65 characters) from Shopify

  • Go back to your Skubana account > Settings > Sales Channels > Select your Shopify integration > Edit

  • Navigate into the Connections tab > Edit Integration and check the box for "Enable Webhooks"

  • Paste the Signature from your Shopify account

  • Select the order statuses you want to be able to be cancelled and authorize with Shopify by clicking the Launch Shopify Authorization button.

  • ⚠️ Note: If you do not select any order statuses to be allowed to cancel with the webhook, then the webhook will take no action and no orders will be cancelled. Essentially, if an order is in one of the indicated statuses, the webhook will automatically cancel the order in Skubana if it is cancelled in Shopify. If an order is not in one of the indicated statuses, then it will remain there and not automatically cancel.

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