Each Skubana account can have multiple users. There is no additional charge per user. Each user simply must have a unique user email.

Adding a New User

  1. Navigate to the Settings module and select the User Administration tab.

  2. Click the + New User button.

  3. Enter the user's name, user email, and assign proper access permissions (detailed in the next section). When you’re finished setting up user permissions, click Save. Skubana will send the new user an email with instructions to activate their account.

⚠️ NOTE: If access is given to a specific module, the user will be able to do anything in that module. The Settings, Purchase Orders, and Inventory modules are the only exceptions to this rule.

Specific Permissions

To assign Access Permissions, scroll through the list and check the box in the Allow? column for permissions you wish to grant the new user. The list of assignable permissions and what they allow access to is provided below.


Ability to process orders from all sales channels through direct shipping, multi-channel fulfillment, 3PL exports, or dropshipping. This includes all manual orders, as well as canceling of orders.


Ability to view all shipments, batches, and returns. This includes the ability to track or void shipments, as well as print labels, pick lists, and packing slips.


Ability to view and manage all customer data Skubana automatically imports with incoming orders from sales channels. This also includes manual creation of customers.


Ability to fully manage inventory across all in-house, FBA, 3PL, and dropship warehouses. This includes setting minimum inventory levels and channel allocation rules.

Purchase Orders

Ability to create, edit, and track vendor purchase orders throughout the procurement life cycle. This includes the canceling of purchase orders.

Purchase Order Authorization

Ability to approve and authorize newly created purchase orders. Users with this permission effectively issue purchase orders.


Ability to manage your core products, kits, bundles, and variations. This includes the creation and editing of basic product info, image gallery, listing SKUs, vendor products, and customs.


Ability to run and view all reporting and analysis, including ad hoc, business intelligence, and forecasting reports. This includes auto-generation and e-mailing of reports.


Ability to create and modify in-house warehouses and 3PLs from which your company fulfills orders, including document print settings (in-house warehouses) and FTP settings (3PLs).

Sales Channels

Ability to create and modify the sales channels on which your company sells. This includes channel connection, general settings, and requested shipment service mappings.

Shipping Providers

Ability to create and modify shipping providers used for address verification, rate calculation, and printing of shipping labels for orders fulfilled from direct/in-house warehouses.


Ability to create and modify all of your templates, including shipment e-mail notifications, packing slips, and purchase order templates.


Ability to create and modify vendors that supply and/or manufacture the products your company sells. This includes the ability to configure dropshipping capabilities for eligible vendors.


Ability to create and modify orderbots used for filtering and workflow automation of customer orders from marketplaces and shopping carts.

Skubana Apps

Ability to install and uninstall apps from the Skubana App Store.

User Administration

Ability to create new users, modify other users' permissions, as well as activate and deactivate users in Skubana. This permission should be given to administrators only.

Billing & Invoices

Ability to enter and edit billing information, as well as view Skubana invoices of your monthly order totals. This permission should be given to administrators only.

Inventory Reconciliation

Ability to use the individual inventory reconciliation feature found in the Inventory Module. This feature relates to data used in Analytics reports.

Bulk Inventory Reconciliation

Ability to use the bulk inventory reconciliation feature found in the Inventory Module.

You can always come back and edit user permissions at any time by selecting a user and clicking the Edit button at the top of the User Administration window, so long as you personally have permission to access this tab.

If you ever need to completely cut off a user's access to Skubana, select the user and click the Deactivate button at the top of the User Administration window. Remember that deactivated users can be reinstated at any time by clicking the Show Inactive button, selecting the desired deactivated user, and clicking the Activate button that replaces the Deactivate button.

Click the History button to see a summary of the user’s history with the Skubana platform.

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