Orders sitting in Awaiting Payment came in without payment statuses (usually from eBay). When the order is updated with payment information, and depending on fulfillment method, the order is moved to Awaiting Shipment, Awaiting MC Fulfillment, and Awaiting 3PL Export.

You can also manually resolve Awaiting Payment orders within Skubana. To do this, follow the procedure below.

1. On the Toolbar, click Orders.
2. On the Orders page, on the Search/Filter panel on the left, click Awaiting Payment.

NOTE: For help in using the Order module's Search function, see Searching for Orders.

3. Orders with Status = Awaiting Payment are then displayed on the main Orders panel in the middle. Select the order to be resolved by clicking on anything, except the order number, within its row.
4. On the Order Details window, update the payment information under the Order Summary section (see the boxed section in the screenshot below), then click Save

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