Current Additional Shopify Webhooks Options:

Our Order Creation webhook will speed up the rate at which we bring Shopify orders into your Extensiv Order Manager account from the default speed.

Note: There is no way to slow down the rate at which we pull in orders from Shopify beyond the default speed. The default speed recognizes any new orders in Shopify approximately every 15 minutes and then takes several more minutes to process the orders so that you see them in the Order Manager Orders Module UI. You will know that the default speed is being used for your Shopify store if the the Order Creation webhook is not on.

⚠️ WARNING: Webhooks are not retroactive, so if they are not configured properly at the time of an event in Shopify, the event will not apply in Order Manager.

How to set up the Order Creation Webhook

  • In Order Manager, navigate to the Settings Module, click Sales Channels, select the Shopify sales channel and click the Edit button. From here, go to the Connection tab and click Edit Integration.

  • Expand the Webhook Configuration view.

  • Check the box for the Order Creation Webhook.

  • Click the Save button.

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