External shipments refer to shipments not processed through Skubana's shipping module. This includes shipments for orders that were fulfilled by a channel (e.g. Amazon FBA), a 3PL, a dropship vendor, or any other source outside of Skubana.

Once your orders have been shipped out to the customers, you may import the shipment data back into Skubana.

To import shipments, follow the procedure below.

1. On the Toolbar, click Orders.
2. On the Orders page, click Import/Export, then Import Shipments.
3. On the External Shipment Import window, click Configure.

4. On the Shipment Import Mappings window, click New Mappings.

5. On the New Import Shipment Mappings window, you are required to enter a name for your import mappings. Check to ensure that the sales channel and shipping carrier file mappings are correct, and edit them if necessary.

6. Click Save.
7. Back on the Shipment Import Mappings window, the new mappings should now be on the list. Click Close.

8. Back on the External Shipment Import window, select the import mappings you just created from the list, then click the Download button to the right.

9. Save the Import Shipments Excel template file to your computer.

10. Click the Select Excel Shipments File button.

11. Select the Import Shipments Excel template file you save to your computer in Step 9, then click Open.

12. By default, the Update existing shipments if changes found in the Excel file? box is set to Yes - Update existing shipments and import new. You may either leave this as-is, or change it to No - Ignore existing documents, only import new.

13. Click Continue.

Skubana then starts processing the import file. The speed with which the process runs and completes depends on the number of shipment records to be imported.

14. Once the Import Shipments process is completed successfully, you will receive the Import Summary report via email.

An error message is displayed if the Import Shipments process is unsuccessful. Click Email Summary & Finish if you want to receive a copy of the Import Summary report by email. Otherwise, click Done.

If the import is successful, you may want to counter-check by looking for the orders you imported under the Shipped filter on the Search/Filter panel.

If the import is unsuccessful, there may be errors in the file. Check the file, then run the Import process again.

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