Orders in Missing Product Info status mean one of two things:

1. The listing SKU for the channel is not tied to the product in Extensiv Order Manager, or

2. The product does not exist in Extensiv Order Manager

If you are missing multiple products on the orders in Missing Product Info status, best practice would be to import those products via the Product Spreadsheet bulk upload. Once these products are created in Extensiv Order Manager, the orders will resolve themselves and move into the next status.

If there are only a few missing products on the orders, follow the steps below to resolve:

1. Select the order

2. Click on the link (Not found! Click to resolve.) that proceeds "Master SKU"

3. Select the first option and search to see if you can find that product in Extensiv Order Manager. If you can select the product and press save.

If you cannot press cancel and select the second option (+) to add the product to Extensiv Order Manager.

NOTE: Name, Brand and Master SKU are required to create a product.

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